|Top Previous Next|
Q. I downloaded and ran 'Pathagoras Setup'. Everything appeared to install normally, but nothing shows up in my Word program. (Or: After I have used Pathagoras for a while, it suddenly 'disappeared.')
A. After a normal install of Pathagoras, you should see the following four element toolbar in the toolbar area of your Word screen. (Word 2007 users will see the Pathagoras toolbar behind the Add-Ins tab.)
If you do not see the toolbar, two possible causes and solutions exist.
To manually enable Pathagoras in these circumstances:
This is a 'one-time only' fix. You should never have to do it again.
Click here for the same 'cure' steps discussed above, but for Word2007 installations.
If the above did not solve the problem, please call or write us at the numbers or e-mail address found at Contact Us.
Q. After I download Pathagoras and the install routine begins, I get a message that says "A valid installation of Microsoft ® Word has not been detected." What do I do now?
A. This rare message means that you either have an unauthorized version of Word or that when an authorized version of Word was installed, it was done in an a-typical fashion, and certain registry entries were not properly set. In the latter case, write to us for a 'force-install' version of the program. With that copy, you can simply point the installer to where your valid copy of winword.exe resides and Pathagoras can take it from there.
Q. I purchased a multi-license pack of Pathagoras. Are there special installation and upgrade instructions?
A. Yes, and you should have received them when you received your order confirmation. But if not (or you misplaced them), check out this page.
Q. I installed Pathagoras and it seemed to proceed without any problems. But when Word starts up, I get a "Visual Basic Error in AutoExec Module" error message. Why?
A. Check to see if you have Adobe's "pdfmaker.dot" installed in your startup folder. An old version of 'PDFMaker.dot' in the same startup folder as 'Pathagoras.dot' causes this problem in Word2003 installations. Please update PDFMaker from the Adobe website or remove (or rename) PDFMaker.dot from Word's startup folder. If the problem persists, contact Pathagoras.
Q. How do I uninstall Pathagoras?
Pathagoras is designed to install and uninstall just like other Windows programs. Uninstall Pathagoras via the 'Add/Remove Programs' entry in Windows Control Panel.