Annual Support Agreement (ASA)

   Pathagoras' 'full' licenses (vs. subscription1) are perpetual. That, of course, means that they do not expire.

   But support and entitlement to upgrades are not perpetual.  For that, you must enroll in our Annual Support Agreement, a low cost way to continue receiving our incredible customer service, and to stay up to date with the latest additions and improvements to the program.

   Your initial purchase of a Pathagoras license entitles you to the following at no additional cost:

1.all upgrades to Pathagoras issued during the 365 days following your purchase (or conversion of your subscription to a full license).

2.technical support for issues related to the program during that same 1 year period. (You will find our definition of 'technical support' to be quite broad and liberal. If you have a question about the operation of a feature, or if the program (or a document you have 'Pathagorized') doesn't work the way you think it should, give us a call, or shoot over the document you are working on. We'll debug the problem and offer some helpful tips along the way.)

To continue the programs outlined above beyond the first year, you must enroll in our optional Annual Support Agreement (ASA).

The cost of the Annual Support Agreement is only $100 for the first license owned by your company and @$50 for any additional licenses. (So if your firm owns 3 Pathagoras licenses, the ASA renewal is $200.)

Here are some important notes:

•The ASA is entirely optional. The operation of Pathagoras is not tied to any renewal.

•You can enroll in our ASA at any time, even if you never previously enrolled, or after a previous ASA has lapsed. If you need support or want a new feature recently promoted in one of our mailings, sign up then. There is no look-back or catch-up required. And we won't scold you.

•If you want to add additional licenses at the discounted price ($250 vs. $379), your ASA must be up to date.

   To check to see if your Support Agreement is current, click the Pathagoras features button. Click Main Menu button and then the 'About' tab. Click 'Your Upgrade Status'. If your Annual Support Agreement has expired, you will be given the option to renew it. Renewals run from the date of your renewal (and not 'back dated'). So you get a full year of support from the date of the renewal.

   You can also check status from Pathagoras' website. Go to www.pathagoras.com and click the 'CheckStatus' link in the button stack at the left of the page.

   You will need your Serial number to renew via the above method. You can determine your Serial Number though the information found at this link.

   Beginning one month prior to your expiration date, we will send a reminder that your ASA is about to expire. You can renew at that time as well. (In this case, the renewal will run from the anniversary date of your original purchase or last renewal of your ASA.)

Pathagoras does not require you to renew, and your currently installed program will continue to run even if you do not renew. You must affirmatively initiate the renewal process. We do not have any automatic renewals.

____________________________________________

   1   If you are a 'monthly subscriber' to Pathagoras, you are always entitled to support and to the latest version of the program. There is no additional fee for either. Just keep in mind that upgrades are not automatic. We do remind you at the monthly anniversary of your subscription, but you must affirmatively initiate the renewal process.