FAQs-Comments, Questions, Suggestions and Complaints:
Q. How do I contact Pathagoras to make a suggestion or a complaint?
A. Click here. There is a real live person wedded to this program who is seriously interested in resolving problems, answering questions, giving suggestions to make Pathagoras work for you. The site is replete with links to get you to the author’s web page, e-mail box, fax line and even telephone number. Write, call, e-mail. We are at your beck and call. Join the Pathagoras forum to begin or contribute to a discussion about a particular problem, tip or trick.
Q. What will happen when I ask a question?
A. You will get a quick response! We will thank you for your question and the confidence you have placed in writing to us. We will clarify the question and ask for more information to give you an appropriate response. If the question suggests that an improvement to the program is appropriate to avoid the same question in the future, we accept the question as a suggestion. See next paragraph.
Q. What will happen when I make a suggestion?
A. You will get a meaningful reply! We will thank you for your suggestion and let you know very quickly whether we will be able implement your suggestion and how quickly we will likely be able to do so. If we cannot implement your suggestion, we will tell you why. But you should know that unless a suggestion is very personal to the user, or simply outside of the intended scope and purpose of Pathagoras, we almost always implement (in one fashion or another) the essence of the suggestions made.
Q. What will happen if I complain?
A. We will presume that you are correct. We will never presume that the error that lead to the complaint was something that you caused. We will offer an apology for the inconvenience. We will presume that we failed to write the program in a way that your ould follow in an intuitive fashion. We know that is our job to make the program easy to use, not your job to figure out what we meant. We will address the substance of the complaint in a prompt and meaningful fashion.
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