Installation Problem Report

(to report a problem not involving installation issues, please click here.)

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Click here for FAQs re: Installation. Your situation might be addressed there, but if not,do not hesitate to write us using this form
You have displayed this page because you have encountered an installation problem. 
So that we may hone in on the exact nature and location of the installation problem you have experienced, please answer the following questions about the download and setup phases of the installation process.

Press the 'Submit' button at the bottom of this form to dispatch your answers.

Your Name (optional)*
Your E-mail Address
*We ask for this information only so that we may write you back in response to this form. 
We want to assure you of complete confidentiality and privacy.

1.  What version of Pathagoras were you downloading?
Pathagoras Release Version Pathagoras 90-day Demo

2.  Did you notice any downloading errors or problems (from our download site to your computer)?
Yes No
(if Yes, please describe in below space):



3.  Did the program ask "Do you want to install Pathagoras"?
Yes No

4.  If Word was not already running, did the program automatically load Word for you?
YesNo

 

5.  What was the last text message you saw on the screen (if you do not recall the exact language, just give us as close as you recall)?


6. What version of Word are you using?
Word2007  Word2000  WordXP or 2003

If Pathagoras appeared to have installed 'all the way,' but it is still not running for you, please anwer questions: 7 thru 10. Otherwise proceed to #15.

7. Did Pathagoras report to you that the installation was successful?
Yes No
8. Did you shut down and then restart Word? (This is typically not a necessary step, but does help to determine the exact location of the installation failure.)
Yes No
9. When you restarted Word (now hopefully with the Pathagoras program in place) did Pathagoras load along side of Word? (In other words, did you see the Pathagoras menu, a series of 3 icons and a fourth button titled 'Pathagoras'?
Yes No

10. Did an Introduction to Pathagoras page show up after you restarted Word?
Yes No

11. What other information do you think would be helpful to us in diagnosing the installation problem?

 
Thank you for your assistance. Again, we apologize for the inconvenience.
We will be right back with you.